Terms & Conditions

No contract will exist between you and Supplements101 Ltd for the sale by it to you of any produce unless and until Supplements101 Ltd accepts your order by email confirming that it has shipped your product.

That acceptance shall be deemed complete and for all purposes to have been effectively communicated to you at the time Supplements101 Ltd sends the email to you (whether or not you receive that email).

To cancel this contract, please advise us in writing giving the reason for the return as ‘contract cancellation’.

For the avoidance of doubt, any such contract shall be deemed to have been concluded in England and shall be governed by English law. Both you and Supplements101 irrevocably submit to the nonexclusive jurisdiction of the English courts.

Whilst every effort is made to ensure the accuracy of information, product specifications and prices change from time to time, and we cannot be held responsible for any inaccuracies on this website. Please read the information and instructions that come with the products you order prior to use.

Protection for Credit Cards

If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of Distance purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use or if your card has been stolen.

Limitations On Consumer Rights

Under the Sale of Goods 1979 as amended by the Sale and Supply of Goods Act 1994 a customer may be entitled to a refund where the goods sold are faulty, not as described or where the seller had no legal right to sell the goods.

This right cannot be taken away and any attempt by a trader to limit this liability under the Acts by reference to an exclusion clause or similar notice will be void and therefore unenforceable. Under the Consumer Transactions Restrictions on Statements Order 1976 it is also a criminal offence to display a notice which is so void. For example:

“No Refunds Given”

“Goods can only be Exchanged”

“Only credit notes will be given against faulty goods”

All of these notices are all void and therefore illegal.

How do I return an item?

If you have received a product that is no longer needed, you can log a return on your order history page on our website. Our customer service team will then contact you by email to confirm the reason for the return and process this for you. You will have to return the product/s to our warehouse at your own cost within 14 days of delivery, in their original condition, with a copy of your invoice/delivery note inside of the parcel. Once this has been returned to our warehouse and processed by our returns team, you will then receive a copy of the credit note/refund confirmation by email from our customer service team.

If you are looking to return any products purchased, it must be returned within 14 days of the products being purchased.

If you do raise the return after the time-period, we are unfortunately unable to process this.

How do I report a damaged item?

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know within 48 hours by contacting the Customer Service Team by via the contact form or WhatsApp Number on the ” Contact Us ” page.

In some circumstances we may require an image of the damaged item for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by the Customer Service Team.

If you have received a pallet order in less than perfect condition, please ensure that the goods are signed for as ‘unchecked’ or ‘damaged’ with the courier, and that images are taken on delivery of the pallet. Once you have notified our customer service team of this issue, they will then open an investigation into this with the courier and will correspond with yourself to get this issue resolved.

How do I report an incorrect item?

If you have received an incorrect item in your order, please let Customer Services know as soon as you can by email, the contact form or by WhatsApp. The Customer Service Team, and they will be in touch in regards to the solution/outcome. Please provide Customer Services with the full description and the barcode of the incorrect item you have received.

How do I report a missing item?

If you have received a short delivery, before contacting the Customer Service Team please check your order confirmation to see if the item has been shipped, if this does not appear on the confirmation this can be due to it being out of stock. You can subscribe to emails to advise when products of interest are back in stock.

We may require an image of the packaging list you received your order in to help with our investigation. All export orders are shipped as DAP/DDU. As such, you will need to pay customs charges, import fees and VAT prior to delivery of your order. As these depend on each delivery country, we would not be able to provide an estimate of what these charges may be.

How do I report a short dated / expired product?

If you have received a short delivery, contacting the Customer Service Team via email, the contact form or via WhatsApp, we will be happy to check this out for you.